Privacy policy

1. Who we are

This privacy policy applies to The Reliant Group (ABN 60 694 263 736) (“we”, “us” or “our”). We provide commercial multi-trade maintenance services across Victoria, including electrical, plumbing, carpentry, plastering, painting, flooring, pressure washing and graffiti removal.

Contact for privacy matters:

• Email: enquiries@thereliantgroup.com.au
• Phone: 1300 304 380 (Mon–Fri 7am–5pm)
• Location: Victoria-wide · based in Melbourne

2. Our commitment

We respect your privacy and handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), where those laws apply to us. This policy explains what we collect, why we collect it, how we use and disclose it, and how you can access or correct it.

By using our website (https://www.thereliantgroup.com.au) or submitting an enquiry form, you acknowledge this policy.

3. What personal information we collect

Depending on how you deal with us, we may collect:

• Identity and contact details - first name, last name, email address, phone number, company or site name
• Enquiry and job details - service required, message content, site address or location notes, access windows, photos you upload of the works or issue
• Technical and usage data - IP address, browser type, device type, pages viewed, referring URL, and the page URL from which a form was submitted (so we know which service page you enquired from)
• Communications - emails, phone notes and follow-up correspondence about your enquiry or works

We do not intentionally collect sensitive information (for example health information) through this website. Please do not include sensitive information in forms unless we have asked for it for a specific lawful purpose.

4. How we collect information

We collect personal information when you:

• Submit a quote or contact form on our website
• Email, call or message us
• Engage us to provide commercial maintenance services
• Interact with our website (cookies and similar technologies - see below)

We may also receive information from property managers, facility managers or other authorised contacts when they engage us on behalf of a site or organisation.

5. Why we collect and use personal information

We use personal information to:

• Respond to enquiries and provide quotes
• Schedule, coordinate and deliver multi-trade maintenance works
• Communicate about jobs, access, safety and completion
• Manage invoicing, accounts and business records
• Improve our website, services and customer experience
• Comply with legal, insurance and regulatory obligations
• Protect our rights, property and the safety of our team and clients (including spam and fraud prevention on forms)

We do not sell your personal information.

6. Disclosure of personal information

We may share personal information with:

• Our operational team, subcontractors and trade partners solely to scope, schedule and complete works you have requested
• Service providers who help us run the business (for example form hosting, email, cloud storage, website hosting and analytics) under arrangements that require appropriate handling of information
• Professional advisers (accountants, lawyers, insurers) where reasonably necessary
• Regulators, courts or law enforcement where required or authorised by law

Website forms are processed using Basin (usebasin.com) so we can receive and manage enquiries. Analytics are measured with Google Analytics 4 and Google Tag Manager where enabled. Hosting may use providers such as Vercel and related infrastructure.

7. Overseas disclosure

Some of our service providers (including form, analytics or hosting platforms) may store or process data on servers outside Australia. Where personal information is disclosed overseas, we take reasonable steps to ensure it is handled in a way that is consistent with the APPs, noting that overseas laws may differ.

8. Cookies, analytics and online technologies

Our website may use cookies, pixels and similar technologies to operate the site, remember preferences, measure traffic and improve performance. This can include tools from Google (Analytics / Tag Manager).

You can control cookies through your browser settings. Blocking some cookies may affect how the site works. Analytics providers may collect technical data about your device and browsing; their own privacy policies apply to their processing.

9. Security

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. No method of transmission over the internet or electronic storage is completely secure. If you believe there has been a data breach involving your information, contact us using the details above.

10. How long we keep information

We keep personal information only for as long as needed for the purposes set out in this policy, or as required for legal, accounting, insurance or regulatory reasons. When information is no longer required, we take reasonable steps to destroy or de-identify it, where it is lawful and practical to do so.

11. Access, correction and complaints

You may request access to the personal information we hold about you, or ask us to correct it if it is inaccurate, out of date, incomplete, irrelevant or misleading. Contact us at enquiries@thereliantgroup.com.au. We may need to verify your identity before responding. There is no fee for making a request, though we may charge a reasonable fee for providing access in some cases (we will tell you first).

If you have a privacy complaint, please contact us first so we can try to resolve it. If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC):

• Website: www.oaic.gov.au
• Phone: 1300 363 992

12. Third-party links

Our website may link to third-party sites (for example social media or maps). We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies.

13. Children

Our services are directed to commercial and business customers. We do not knowingly collect personal information from children through this website.

14. Changes to this policy

We may update this privacy policy from time to time. The updated version will be posted on this page with a revised “Last updated” date. Continued use of the website after changes constitutes acceptance of the updated policy where permitted by law.

15. Contact us

For privacy questions, access or correction requests, or complaints:

The Reliant Group
ABN 60 694 263 736
enquiries@thereliantgroup.com.au
1300 304 380